Terms & Conditions

Terms and Conditions
The following terms and conditions apply to all purchases from our Online shop.
Orders
Orders placed online will receive a receipt containing details of your order and will represents an offer to us to purchase a product which is accepted by us when we deliver the product to you. Any products on the same order which we have not delivered to you do not form part of that contract. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
Description of the Goods
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Whilst we endeavour to provide up to date images of individual products, for a minority of items such as high print volume books, stock images may be used. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.
Availability
The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a refund may be given.
Delivery
Rowcroft Online offers a standard UK delivery charge of £2.95 on all orders sent 2nd class by Royal Mail, with the exception of oversized or bulky items, which may incur an additional courier cost.  
Rowcroft offer a free delivery service on purchases over £80 again with the exception of oversized or bulky items which may incur additional costs.
International postage will be offered at a rate determined by the destination and product dimensions. 
We aim to dispatch all items within three working days but on occasion may require additional time.

Cancellation and Returns
We offer a 14 day returns policy in which you must inform of of your wish to return said item. If you contact us outside of the 14-day period the order may not be refunded (unless defective/damaged). All unwanted goods should be returned in a resaleable condition. This does not affect your statutory rights. For more information on your statutory rights please visit www.consumerdirect.gov.uk.
Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the England and Wales. You agree, as we do, to submit to the exclusive jurisdiction of the English courts. Rowcroft House Foundation LTD VAT registration number is GB348454238.